Brand Director
A coherent brand, from strategic vision through to the field.
Brand platform, identity, image and reputation, employer brand, customer experience, the articulation between the corporate brand and its offerings: I have led all of these dimensions across four European markets at Coface, in launching a brand at American Express, and through an industrial integration at Alstom.
My approach connects strategy, rollout and performance measurement: awareness, engagement and recommendation, but equally the effectiveness of the materials placed in the hands of sales teams facing clients.
Because a brand is not reducible to a visual identity: it is built in the consistency between what a company claims, what it delivers, and what its audiences experience.
Platform and positioning · Identity and architecture · Image and reputation · Employer brand · Customer experience · Measurement · Agencies · Turning points
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